These skills; fraction, framing, reframing, and common ground, are great skills to use when in a store and there is a dispute between a customer and an employee and the manager has to come in and figure out what’s going on. So, they would be great to use when in a business situation. But, then again that is still kind of interpersonal because it is at the place you work at. But, I am sure that businesses do call in mediators between the big wigs within the business to settle disputes that they have. I think one of the main skills that mediators do use within businesses is common ground. With common ground businesses can put out on the table their values, behaviors, expectations, and goals that the business has and wants of their company.
Country Girl,
ReplyDeleteI agree with the comments you had about the skills about how to handle each situation through common ground fraction, framing, and reframing. My old managers try to use these concepts during each dilemma that appears at work. They never try to pass judgement and they always want it where both sides can agree on something. Like we can issue with how the supervisor was running the store; one employee worked at another restaurant and said they did it this way, and was a supervisor. The current supervisor disagreed and a dispute came about, it was to the point the work was divided until the manager stepped in. My manager handled it in a professional way instead of firing both employees he decided to get both there ideas and come to a comprised. Great post country girl